Devon Rose Lettings and Property Management

Landlords

With almost fifty years’ combined experience of the property industry we know we can provide the service you deserve.

We are focused entirely on lettings and management which means we have the skills and experience required to maintain your property, maximise your rental income and ensure you adhere to all the relevant legislative requirements.

We have the experience of working with a wide range of clients from private landlords through to large companies with multi-property portfolios covering a wide geographical area. This gives us the capability of meeting any requirement you might have, from arranging an EPC or a plumber through to project managing major refurbishments or providing tailored reporting.

We understand that your rental property is not only an investment but also a home and needs to be properly managed and maintained to maximise rental income through long and happy tenancies.

Buy-to-let Landlords

If you are interested in buying a new property as an investment we would be more than happy to give you our advice.

We can help you maximise the return on your investment by identifying properties that are in demand and steering you away from those with features that will detract possible tenants.

Some of our happiest landlords are those that have consulted with us prior to buying their property.

What we do for you...

property portals

Marketing

As property marketing rapidly expands online we spare no expense in advertising your property on national web portals Rightmove, Zoopla and Prime Location, along with our own website. We also continue to use more traditional methods such as newspapers and magazines.

rent4sure

Tenant Referencing

We understand the importance of finding the right tenant for you and your property. In addition to taking into consideration your requirements in a tenant we also use HomeLet to guarantee that they are properly vetted, referenced and credit checked.

ARLA and TDS

Tenancy Deposit Scheme

We start every tenancy with a comprehensive ARLA Propertymark approved tenancy agreement and hold a tenancy deposit in conjunction with the TDS, protecting you in an increasingly litigious world.

24 hours a day, 365 days a year

Out-of-hours Service

We provide effective management 24 hours a day, 365 days a year with our dedicated out-of-hours service. By personally visiting your property when there are maintenance issues and only using trusted, qualified, and properly insured contractors, we are able to minimise your repair costs.

monthly statements

Monthly Statements

We will provide you with a monthly statement showing your rental income and all expenses, with additional year end reporting to assist you with filling tax returns. In the unlikely event of rent arrears, we have a robust debt recovery system.

Management Options

Not all landlords want the same level of assistance so we provide three levels of service that broadly cover all requirements:

Service Tenant Find Rent Collection Fully Managed
Agree the rental value
Provide guidance on compliance with statutory provisions and letting consents
Advise on refurbishment requirements
Erect board outside property in accordance with Town and Country Planning Act 1990 (where possible) If Requested
Market the property and advertise on relevant portals
Carry out accompanied viewings (as appropriate)
Find tenants
Advise on non-resident tax status and HMRC (if relevant)
Collect and remit initial months’ rent
Provide tenants with method of payment
Deduct any pre-tenancy invoices
Make any HMRC deduction and provide tenant with the NRL8 (if relevant)
Advise all relevant utility providers of any changes
Agree collection of any shortfall and payment method
Demand, collect and remit the monthly rent    
Arrangement payments for statutory requirements  
Pursue non-payment of rent and provide advice on rent arrears actions  
Undertake two routine visits per annum and notify the outcome to the landlord  
Arrange routine repairs and instruct approved contractors (providing three quotes)    
Security Deposit dilapidation negotiations    
Hold keys throughout the tenancy term    

Generally 'Let Only' is available for a fixed fee whilst 'Rent Collection' and 'Fully Managed' are charged as a percentage of your monthly rental income, plus we offer discounted rates if you require management of a portfolio of properties. If you require a tailored version of one of these packages we are happy to negotiate a bespoke arrangement for you.

Landlord Fees

Level Of Service Offered

Service Tenant find: £432 (Inc VAT) Rent collection: 10% of rent (Inc VAT) Fully managed: 12% of rent (Inc VAT)
Agree the rental value
Provide guidance on compliance with statutory provisions and letting consents
Advise on refurbishment requirements
Erect board outside property in accordance with Town and Country Planning Act 1990 (where possible) If Requested
Market the property and advertise on relevant portals
Carry out accompanied viewings (as appropriate)
Find tenants
Advise on non-resident tax status and HMRC (if relevant)
Collect and remit initial months’ rent
Provide tenants with method of payment
Deduct any pre-tenancy invoices
Make any HMRC deduction and provide tenant with the NRL8 (if relevant)
Advise all relevant utility providers of any changes
Agree collection of any shortfall and payment method
Demand, collect and remit the monthly rent    
Arrangement payments for statutory requirements  
Pursue non-payment of rent and provide advice on rent arrears actions  
Undertake two routine visits per annum and notify the outcome to the landlord  
Arrange routine repairs and instruct approved contractors (providing three quotes)    
Security Deposit dilapidation negotiations    
Hold keys throughout the tenancy term    

Additional Non-Optional Fees & Charges

PRE-TENANCY FEES (ALL SERVICE LEVELS)

Arranging and facilitating statutory compliance (this is in addition to the costs of the item itself) if not provided on instruction or undertaken by the landlord:
Energy Performance Certificate (EPC) £72.00 (inc. VAT) per tenancy
Gas Safety Certificate (GSR) £90 (inc. VAT) per tenancy
Electrical Installation Condition Report (EICR) £200+ (inc. VAT) per tenancy*
Portable Appliance Testing (PAT) £45 (inc. VAT) per tenancy*
Legionella Risk Assessment £50 (inc. VAT) per tenancy*
Installing Smoke alarms and Carbon Monoxide £45 (inc. VAT) per tenancy*
Testing Smoke alarms and Carbon Monoxide detectors on the first day of the tenancy £0 (inc. VAT) per tenancy
Handling local authority licensing application (inc. VAT) per tenancy*
Visual check in compliance with the Homes Act 2018 on the first day of the tenancy £36 (inc. VAT) per tenancy*
Inventory Fees: £54 including VAT per bedroom (minimum cost per property £90.00 (inc.VAT)
  • Catalogue condition of property
  • Catalogue contents of property
  • Create report using photos & descriptive text
Accompanied Check-in Fees: £36 (inc. VAT) per tenancy.
Attending the property to welcome the tenant(s), confirm the Inventory and Schedule of Condition, explain the operation of appliances, highlight the location of utility meters, stop-cocks etc. and test that all smoke alarms and carbon monoxide detectors are present and in working order. This is subject to an approved Inventory as above.
Landlord Withdrawal Fees (from an agreed offer £150 (inc VAT)
Landlord removes their offer after a tenant is found before move. To cover the costs associated with the marketing, advertising and tenancy set-up should the landlord withdraw from the tenancy before it has started.

* Prices depend on size of property

DURING TENANCY FEES

Additional Property Visits: £36 (inc. VAT) per visit and Property Visits for non-managed properties)
Should the landlord request property visits in addition to those within their existing Terms of Business, this covers the costs of attending the property.
Rent Review Fees: £36 (inc. VAT) per tenancy.
Review rent in accordance with current prevailing market conditions and advise the landlord, negotiate with the tenant(s), direct tenant(s) to make payment change as appropriate, update the tenancy agreement and serve a Section 13 Notice if the tenancy is on a periodic basis.
Renewal Fees: £ 36 (inc. VAT) per tenancy.
Contract negotiation, amending and updating terms and arranging for the signing of a furthertenancy agreement.
Right-to-Rent Follow-Up Check: £36 (inc. VAT) per check.
Undertaking a repeat check in person on a time limited visa in accordance with the Immigration Acts 2014 and 2016. Notifying the Home Office should an illegal overstayer be identified. This does not apply to a Tenant-Find service.
Landlord Withdrawal Fees (during tenancy): £150 (inc. VAT)per tenancy.
To cover the costs associated with advising the tenant on the change and the position of the security deposit, transferring the security deposit to the landlord or new agent, notifying all utility providers and local authority (where necessary)and returning all relevant documents held by the agentto the landlord. This does not apply to a Tenant-Find service.
Arrangement Fees for works over £2000.00: 10% of net cost (inc. VAT)
Arranging access and assessing the costs with any contractors, ensuring work has been carried out in accordance with the Specification of Works and retaining any resulting warranty or guarantee. Fully Managed service only.

END OF TENANCY FEES

Check-out Fees: £36 (inc. VAT) per tenancy.
Attending the property to undertake an updated Schedule of Condition based on the original inventory and negotiating the repayment of the security deposit.
Tenancy Dispute Fee: £150 (inc. VAT) per tenancy.
The costs associated with the preparation of all evidence and submitting the case to the tenancy deposit scheme as well as dealing with all correspondence relating to the dispute.This only applies where the agent has protected the deposit.
Fees for the service of Legal Notices (Section 8 or Section 21): £36 (inc. VAT) per Notice.
Court Attendance Fees: £50 (inc. VAT) per hour.

FINANCIAL CHARGES

Interest on Unpaid Commission: 6% above the Bank of England Base Rate from Due Date until paid.
Contractor Commission: 0% of contractors invoice (inc. VAT)
To cover the costs associated with arranging and facilitating the visit of a vetted professional tradesperson.
Submission of Non-Resident Landlords receipts to HMRC £0 (inc. VAT) quarterly.
To remit and balance the financial Return to HMRC on both a quarterly and annual basis.
Additional HMRC Reporting Fees: £0 (inc. VAT) per request.
Responding to any specific queries relating to either the quarterly or annual Return from either the landlord or HMRC.
Fees for providing an Annual Income and Expenditure Schedule: £0 (inc. VAT) annually.
Same-Day Payment Fees: £0 (inc. VAT) per payment.
Should the landlord request a payment faster than the agreed timescales within their existingTerms of Business, this covers the costs of providing a same-day payment service.

OTHER FEES AND CHARGES

Arrangement Fees for refurbishments over £2000.00: 10 % of net cost (inc. VAT)
Arranging access and assessing the costs with any contractors ensuring work has been carried out in accordance with the Specification of Works and retaining any resulting warranty or guarantee.
Obtaining more than three contractor quotes: £0 (inc. VAT) per quote. Fully Managed serviceonly.
Vacant Property Management Fees: £0 (inc. VAT) per visit.
To cover the costs associated with visiting the property to undertake visuals checks on the inside and outside at a frequency mutually agreed with the landlord.
Management Take-over Fees: £0 (inc. VAT) per tenancy.
To cover the costs associated with taking over the management of an ongoing tenancy,ensuring all statutory compliance has been undertaken, confirming everything under “Set-up Fees” above, receiving and protecting the security deposit and providing all necessary legal documentation to the tenant.
Deposit Transfer Fees: £0 (inc. VAT) per deposit.
Should the landlord request any changes to a protected deposit during a tenancy, this covers the costs associated with legal compliance for said request.